1. GENERAL INFORMATION

Personal information is information about you that can be used by itself, or combined with other information, to personally identify you ("Personal Information"). We collect this information directly from you when you provide it to us and by other means. For example, when you make a purchase on our website, you provide us with your name, email, phone number, address and billing information. When you register to receive Norby news, we collect your age and email address. We do not collect more Personal Information than is reasonably necessary to provide you the Services or improve the Services.

2. SPECIFIC TO THE SERVICES

• ACCOUNT INFORMATION

  When you sign up for a Norby account (an "Account"), we may collect information such as your name, email address, birthdate, password, address, and billing information (collectively, "Account Information"). If a child under the age of 13 (or older, depending on your country) registers for an Account, the email address of their parent/legal guardian is collected instead.
  We use Account Information to create, manage, and maintain Accounts and provide the Services. For example, we use this information to process your purchases, provide customer support, and manage your robot companion's settings and preferences.

• ROBOT COMPANION DATA

  The Services collect interaction data from your robot companion such as voice commands, usage patterns, and performance metrics. We also automatically keep track of information such as events or technical issues within the Services. This data helps us improve your experience and provide better support.
  In addition, we may collect your device make and model, operating system version, and other device-related information (collectively, "Analytics Data"). Unless you create an account and log in, Analytics Data is stored under a unique ID and not connected to you. We use Analytics Data to enable and improve the Services and enhance your robot companion's functionality.

• CLOUD SERVICE INTEGRATION

  Our Services utilize various cloud-based services including OpenAI and Microsoft Azure to provide advanced features for your robot companion. These services may process data related to your interactions to enable natural language processing, machine learning, and other AI capabilities. All data processing through these services follows strict security protocols and data protection standards.

• OTHER FEATURES

  The Services provide you with options to share your information, such as via text messaging, email, or social media, or to receive push notifications from us. For example, you can choose to share your robot companion's activities or achievements. For push notifications, you can opt-out anytime by turning off push notifications from your phone settings.

3. AUTOMATICALLY AS YOU NAVIGATE: LOG FILES, COOKIES, AND OTHER TECHNOLOGIES

When you use or visit the Services, the services automatically record and store certain information in log files. Generally, we use this information in an aggregated and anonymized way. If we need to combine this type of information with Personal Information, we treat it as Personal Information.

On our websites, we may – depending on your cookie preferences – also collect information through the use of "Cookies" or similar tracking technologies, which are identifiers transferred to your browser. We use first and third party Cookies to help our websites work, provide you with relevant content and to improve our Services.

4. EMAIL, SURVEYS, AND YOUR CHOICES

If you have provided us with your contact information, we will use this information to communicate with you about your order or Account or address your questions. If you have, or, for a child under the age of 13 (or up to 16, depending on the country), his or her parent/legal guardian has, given us consent by providing us your contact information, we may, subject to your marketing preferences, send you education, marketing, product support, and research emails. Our third-party mail service provider provides us with anonymized and aggregated information about the respondents to our emails. You can unsubscribe from our marketing and research emails anytime by following the instructions included in them. We track open rates for our emails so we can improve our communications with you and our services. If you participate in our optional surveys, information you provide to us, including Personal Information, will be linked with your Account. We will not share the Personal Information you provide through a contest or survey with third parties unless we give you prior notice and choice. Some of our Services include links to third party websites or apps. We are not responsible for such websites. These sites may have their own privacy policies and practices.

5. SOCIAL MEDIA & CONTESTS

We have a presence on various social media platforms, such as Facebook. We receive anonymized and aggregated demographic and use information from these services when you engage with us on them. In addition, we may offer sharing features and other integrated tools (such as the Facebook "Like" button). Such integrated features may share data and are governed by the privacy policies of the third parties that provide these features. From time to time, we may conduct contests and sweepstakes. If you participate, we may collect information from you, as described in the terms of the contest or sweepstakes.